Terms & Conditions Squen – A Complete Guide for Malaysian Members

To register and use the Squen platform, you must meet the following eligibility requirements:

• Age 18 years and above on the date of registration.
• Residing in Malaysia or having legal access to play online.
• Has never been suspended or banned from the Squen platform previously.
• Has full legal capacity to enter into this agreement.

Each individual is only permitted to hold only one Squen account. Opening multiple accounts under the same identity is strictly prohibited and may result in the immediate termination of all associated accounts, along with the forfeiture of any remaining credit balances and pending winnings.

During registration, you are required to provide information that is accurate, complete, and up to date including full name, phone number, email address, and identification number. Squen reserves the right to request identity verification documents (KYC) at any time, particularly before processing large withdrawals. Failure to provide the required documents within the stipulated timeframe may result in a temporary account suspension.

Squen supports the following deposit and withdrawal methods, which are commonly used local payment options in Malaysia:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – including Maybank2u and CIMB Clicks

Deposit Limit: The minimum deposit is RM 20 per transaction. There is no default maximum daily deposit limit; however, members may set their own personal limits through account settings as part of Squen's responsible gaming tools.

Withdrawal Limit: The minimum withdrawal is RM 30 per transaction. All withdrawals are processed within 5 to 15 minutes via e-wallet methods, and within 1 to 3 business days for FPX bank transfers.

Squen reserves the right to request additional verification (including KYC documents) before processing withdrawals exceeding RM 5,000 per day. This is a standard security measure in place to protect your account from unauthorised access.

If a deposit does not appear in your Squen account within 30 minutes, please contact Squen's support team via live chat with proof of the transaction (screenshot or receipt) for prompt processing.

Squen offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, weekly cashback, festive promotions, and exclusive VIP offers. All bonuses are subject to the following terms:

Wagering Requirements: All bonuses awarded to Squen members are subject to the wagering requirements stated alongside the respective bonus offer. In general, the wagering requirement for Squen's welcome bonus is 30 times the bonus amount received before any winnings from that bonus can be withdrawn.

• Bonuses cannot be withdrawn as cash without first meeting the wagering requirements.
• Every promotion has a stated validity period — any bonus not used within that period will expire automatically.
• Squen reserves the right to withdraw any bonus if there is evidence of abuse or any attempt to manipulate bonus terms.
• Each member may claim the welcome bonus once only.

Cashback Bonus: Weekly cashback is calculated based on total net losses over a seven-calendar-day period. The cashback percentage varies according to the member's Squen VIP tier. Cashback is credited every Monday and is not subject to any additional wagering requirements.

All games available on the Squen platform operate using a Random Number Generator (RNG) that has been independently certified by an accredited third party. This ensures every game outcome is entirely random and cannot be manipulated by any party — including Squen itself.

Squen members agree to abide by the following game rules:

• Fair play: Any attempt to hack, exploit software bugs, use automated bots, or employ any other unauthorised method to gain an unfair advantage is strictly prohibited and may result in immediate account termination.
• Legitimate winnings: All winnings obtained through legitimate means will be processed and paid out to the member. Winnings obtained through methods that violate these terms may be voided.
• Technical disruptions: In the event of a technical disruption during gameplay, Squen will make every effort to resolve the situation fairly based on available game records. In cases that cannot be resolved, the relevant bet may be returned to the member's account.
• Game limits: Squen reserves the right to set minimum and maximum betting limits for any game at any time based on operational requirements.

For Squen Live Casino games such as Live Roulette and Sic Bo Live, all decisions made by the dealer are final. Complaints regarding live game outcomes must be submitted within 24 hours of the relevant session ending.

The security of your Squen account is a shared responsibility between you and Squen. Squen will take all reasonable technical measures to protect your account, but you are also responsible for:

• Keeping your password and login credentials confidential. Never share your login credentials with anyone, including family members.
• Report to Squen immediately if you suspect your account has been accessed without your authorisation.
• Ensuring that any device used to access Squen has up-to-date antivirus protection.
• Log out of your Squen account when you are done playing, especially when using a shared device.

Squen shall not be held liable for any losses arising from a member's own negligence in safeguarding their account credentials. For full details on how Squen handles your personal data, please refer to our Privacy Policy page.

Squen genuinely cares about the well-being of all its members. We believe that online gambling should be an enjoyable form of entertainment — not a source of stress or financial hardship.

Squen provides a range of control tools to help members play responsibly:

• Daily / Weekly / Monthly Deposit Limits: Set a limit on how much you can deposit within a given period.
• Loss Limit: Set a maximum loss amount you are comfortable with per day or per week.
• Session Time Limit: Set how long you want to play before the system reminds you to take a break.
• Temporary Self-Exclusion: Suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days.
• Permanent Self-Exclusion: Permanently close your account if you need a longer break.

If you feel that you or someone you care about may have a gambling problem, please contact Squen's support team or visit our Responsible Gaming us for guidance and support resources available in Malaysia.

Squen reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of any part of these Squen Terms & Conditions.
• Confirmation that the member is under 18 years of age.
• Opening of multiple accounts by the same individual.
• Any attempt at fraud, use of bots, or exploitation of the Squen system.
• Use of unauthorised payment methods or methods used without the account owner's consent.
• Money laundering or any other unlawful activity.
• Failure to submit the required KYC documents within the stipulated timeframe.

If your account is terminated due to a breach of terms, any remaining credit balance and unprocessed winnings may be forfeited. For account closures not resulting from a breach (e.g., a self-exclusion request), any valid credit balance will be returned to the member once the review process is complete.

Members who wish to voluntarily close their account may do so at any time by contacting the Squen support team via live chat or email at [email protected].

The Squen platform is provided "as is" on a best-effort basis. While Squen strives to keep the platform available and fully functional at all times, we cannot guarantee 100% uninterrupted uptime.

Squen shall not be held liable for:

• Losses arising from technical disruptions beyond Squen's control, including internet outages, server failures, or natural disasters.
• Losses arising from a member's own negligence in safeguarding their account security.
• Losses resulting from the member's own gaming decisions.
• Indirect damages, consequential losses, or loss of anticipated profits.

Squen's maximum liability to any member under any circumstances is limited to the total net deposits made by that member in the 30 days prior to the claim being submitted.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of the Squen platform shall first be resolved through direct negotiation between the member and the Squen team.

If a dispute cannot be resolved through negotiation within 30 days, it may be referred to independent arbitration. The arbitration decision is final and binding on both parties.

For any enquiries regarding these Terms & Conditions, please contact Squen via:

• Email: [email protected]
• Live Chat: Available 24/7 on the Squen platform