Squen Prihatin – Responsible Gaming Guide for All Members

Responsible gaming means playing slots, Live Casino, video poker, or any online game in a controlled, mindful way that causes no harm to yourself or those around you. It's not about avoiding play altogether — it's about playing smart and within limits you set for yourself.

Many Malaysian players enjoy online casino games as a way to unwind after a long day, or to add some excitement to their leisure time — much like others might choose to watch a Malaysia Super League match, play badminton, or follow e-sports on the weekend. That's a healthy approach. Problems begin when gambling shifts from entertainment to a necessity, or when it starts interfering with everyday life.

Squen defines responsible gaming based on three core principles:

• Self-Control: You are always in control of your gaming habits — not the other way around. You set the limits, you stick to them, and you stop playing when those limits are reached.
• Risk Awareness: You fully understand that all casino games carry the risk of losing money. No strategy or system can guarantee long-term winnings — as all games on Squen use a truly random RNG.
• The Right Priorities: Gambling should never be a way to solve financial problems, relieve stress, or mend a broken relationship. Money used for gaming is purely entertainment money — it should never come from your household expenses, bills, or future savings.

Squen provides a safe and responsible gaming environment. We train our support team to identify warning signs and offer appropriate guidance. We also provide self-control tools that are easy for all members to use, free from stigma or unnecessary questions.

Most importantly, Squen never encourages members to play beyond their means. Every promotion, bonus, and marketing communication from Squen is designed with this responsibility in mind. We would far rather have members who play consistently and responsibly over the long term than those who play excessively for a short period and then stop altogether because of a problem.

Squen offers a range of self-control tools accessible directly from your account settings. All tools are free, easy to activate, and fully customisable to your personal needs. You don't need to provide any reason to use them — it's your right as a Squen member.

Problem gambling rarely happens overnight — it typically develops gradually and can be difficult to recognise in yourself. Here are the warning signs to watch for in yourself or someone you care about:

• Feeling the need to hide your gambling activity from family members or friends.
• Playing with money that should be used for essential needs such as rent, utility bills, or food.
• Trying to "chase" losses by continuing to play or increasing your bet sizes.
• Feeling restless, irritable, or uneasy when not playing for a period of time.
• Playing longer or spending more money than you originally planned.
• Borrowing money or selling personal belongings to fund your gambling.
• Neglecting work, family, or social responsibilities due to excessive time spent gaming.
• Feeling stressed, guilty, or ashamed about your gambling habits but being unable to stop.
• Lying to others about how much time or money you have spent on gambling.

If you recognise two or more of the warning signs above in yourself, that's a signal it's time to talk to someone or use the self-control tools Squen provides. Acknowledging the problem is the most important — and most courageous — first step.

Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to speak with the Squen support team or use the self-control tools available:

Squen has a strict zero-tolerance policy on the use of our platform by minors. We do not permit any attempt to register an account by individuals under the age of 18. The protective measures we have in place include:

• Age Verification at Registration: Every new registration at Squen requires date of birth verification. Squen reserves the right to request identity verification documents (a copy of your MyKad or passport) to confirm a member's actual age at any time.
• Periodic KYC Review: Squen conducts periodic KYC checks, particularly before processing large withdrawals, to ensure accounts are used by their legitimate owners and that members meet the minimum age requirement.
• Immediate Account Closure: If Squen finds that an account is being used by an individual under the age of 18, the account will be closed immediately and all deposits will be returned to the original payment method.

For parents or guardians concerned about children accessing online gambling platforms through shared devices, Squen recommends:

• Using parental control software on all shared devices.
• Making sure you log out of your Squen account after every session and not saving your password in the browser on any shared device.
• Have open conversations with your children about the risks of gambling and the importance of engaging only in age-appropriate activities.

If you suspect that your Squen account has been accessed by a minor or by anyone else without your authorisation, please contact the Squen support team immediately via live chat or email at [email protected] for prompt action.

If you or someone you care about needs support with a gambling problem, the following steps may help: