At Squen, your privacy is more than a legal obligation — it is a core value we uphold wholeheartedly. This Privacy Policy transparently sets out how Squen collects, uses, stores, and protects the personal information of every member in Malaysia. We believe you have the right to know exactly what happens to your data.
By using the Squen platform, you agree to the Privacy Policy set out here.
SSL 256-bit
Bank-grade encryption
Data Not Sold
No sharing without consent
Bahasa Melayu
Easy to understand
48-Hour Response
For data requests
Important Notice – Please Read Carefully
This Privacy Policy explains how Squen ("we", "the platform") handles your personal information ("you", "member") when you register, log in, or use any Squen services. This document is to be read together with Terms & Conditions Squen. If you have any questions, our team is available 24/7 to help.
Squen operates in Malaysia and has a deep understanding of how much privacy matters in the digital lives of Malaysians today. We all know how valuable personal information is — phone numbers, email addresses, financial details — and that is why Squen has never taken lightly the responsibility of safeguarding every piece of data entrusted to us by each member. From the moment you fill in the Squen registration form to the moment you make a winnings withdrawal, we work hard to ensure every detail of your data remains secure, confidential, and used only for the purposes you have consented to.
Squen collects several categories of personal information from members. Each type of data is collected only when there is a clear and legitimate need. Below is a full explanation of what data we collect and why:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | Account verification & KYC |
| Contact Information | Email, phone number | Account communications & notifications |
| Financial Information | E-wallet account numbers, FPX details | Deposit & withdrawal processing |
| Usage Data | Game logs, betting history, active sessions | Security & Responsible Gaming |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Cookie Data | Site preferences, login session | A better user experience |
Squen never collect sensitive information such as biometric data, medical records, or religious/political beliefs. We only collect data that is strictly necessary to provide you with a safe and high-quality service.
When you deposit funds using methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX banking via Maybank2u or CIMB Clicks, your payment information is processed directly by verified third-party payment providers. Squen does not store full card details or bank account numbers — only tokens or transaction references are retained for internal records.
Squen uses the personal information collected solely for legitimate, clearly stated purposes. We never use your data in ways you would not expect or have not consented to. The following are the primary ways Squen uses your data:
Squen does not sell, rent, or trade members' personal information to any third party for marketing purposes. This is an absolute commitment that Squen has upheld since the platform first launched.
However, there are limited circumstances where Squen may need to share certain information with third parties for legitimate operational purposes:
In all of the above cases, Squen shares only the minimum data necessary and ensures that all third parties involved uphold data protection standards comparable to those of Squen itself.
Squen continually invests in the latest security infrastructure to ensure every member's personal data is fully protected against cyber threats, unauthorised access, and data breaches. Key security measures implemented by Squen include:
Should Squen detect or become aware of any data security breach that may affect members, we will notify those impacted within a reasonable timeframe via email or an in-platform notice, in line with industry best practices.
Squen uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit the Squen platform. They are not viruses and cannot steal information from your device — they only store information that the Squen platform has already provided to you.
Squen uses the following types of cookies:
You can manage your cookie preferences through your web browser. However, disabling all cookies may affect your experience on the Squen platform, including login functionality and personalised settings.
As a Squen member, you have several important rights regarding your personal data. Squen fully respects and facilitates the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data that Squen holds about you. Requests will be processed within 48 working hours.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request that Squen correct or update it promptly.
Right to Erasure
Under certain circumstances, you may request that Squen delete your personal data. This right is subject to any legal obligations to retain certain records.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time by contacting the Squen team.
Data Portability Rights
You have the right to receive your personal data in a machine-readable format for transfer to another service, should you wish to do so.
Right to Restrict Processing
Under certain circumstances, you may request that Squen restrict the processing of your data while a complaint or dispute is being resolved.
To exercise any of the rights above, please contact the Squen team by email at [email protected] or via 24/7 live chat on the platform. We will verify your identity before processing any data request to ensure the security of your account.
Squen retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following is a general guide to Squen's data retention periods:
When data is no longer needed, Squen will securely delete or anonymise it using methods that ensure it cannot be recovered. To request early deletion of your data, please contact the Squen team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Squen handles your personal data, please do not hesitate to reach out to us. The Squen team is committed to responding to all privacy enquiries within 48 working hours.
Squen reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or new legal requirements. When significant changes occur, Squen will notify members via their registered email or a prominent notice on the platform at least 14 days before the changes take effect.
Reminder
Squen will never contact you by email or phone to ask for your password, PIN, or full payment card details. If you receive any such communication claiming to be from Squen, it is fraudulent. Please report it immediately to the Squen support team.
Squen's Privacy Commitment
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Bank-Grade Encryption
Squen uses the same 256-bit SSL encryption technology trusted by Malaysia's leading banking institutions. Every detail you submit — from registration information to e-wallet transaction data — is fully encrypted in transit.
No Data Sales
Squen has never and will never sell, rent, or trade members' personal information to advertisers or any other party. Your data belongs to you — it is not a business asset for Squen to sell to anyone.
Strict Internal Access Controls
Not all Squen staff have access to member data. A role-based access control system ensures that only personnel with a genuine need can view specific information — and all access is logged for audit purposes.
Policy in Bahasa Malaysia
Squen believes every Malaysian member deserves to understand how their data is managed without having to decipher documents written in a foreign language. Squen's Privacy Policy is written entirely in clear, easy-to-understand Bahasa Melayu.
Member Rights Fully Respected
Squen provides a straightforward mechanism for members to access, correct, or request deletion of their data. All requests are handled within 48 working hours by a dedicated and knowledgeable team.
Updated to Reflect Current Developments
The data privacy landscape is constantly evolving. Squen is committed to updating this Privacy Policy as needed to reflect changes in law, technology, or industry practices — and will always notify members before any changes take effect.
You now have a clear picture of how Squen protects your privacy and personal data. Register for free today, enjoy 500+ top games, and claim a welcome bonus of up to RM 200 — with full confidence that your data is in safe hands.
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